Privacy Policy

Last updated: February 2026

1. Information We Collect

When you create an account, we collect your username, email address, and IP address. We do not collect or store any payment card information — all payment processing is handled securely by third-party providers (Stripe and NOWPayments).

2. How We Use Your Information

Your personal information is used to:

  • Provide access to your account and purchased products
  • Process transactions and deliver product keys
  • Send order confirmations and important account notifications
  • Prevent fraud, abuse, and unauthorized access
  • Improve our services and user experience

3. Data Security

We implement industry-standard security measures including HTTPS encryption, bcrypt password hashing, CSRF protection, and rate limiting. Your password is never stored in plain text and cannot be recovered — only reset.

4. Cookies

We use essential session cookies for authentication and security purposes only. We do not use third-party tracking cookies, advertising cookies, or analytics cookies.

5. Third-Party Services

We use the following third-party services to process payments:

These providers have their own privacy policies governing how they handle your payment data.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only when required by law or to protect our rights and safety.

7. Your Rights

You have the right to access, correct, or delete your personal data. You may request account deletion by contacting us via Discord or email. We will process your request within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of VetraServices after changes constitutes acceptance of the updated policy.